Returns & Refunds

Your cancellation rights

For most goods bought online, UK consumers normally have 14 days after receiving the goods to tell the retailer they wish to cancel, followed by a further 14 days to return the goods. Nothing on this page is intended to reduce your statutory rights.

Changed your mind?

Please contact Axiom Parfums within 14 days of receiving your order if you wish to cancel. We will provide return instructions. Please take reasonable care of the fragrance and its packaging while it is in your possession.

Unless the item is faulty, damaged, incorrect, or we agree otherwise, you are responsible for the cost of returning a cancelled order. We recommend using a tracked return service and retaining proof of posting.

Refunds

Where a cancellation is valid, refunds will be made to the original payment method in accordance with your statutory rights. We may make an appropriate deduction if the value of the goods has been reduced by handling beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Faulty, damaged or incorrect goods

If your fragrance arrives damaged, faulty, or is not the item you ordered, contact us promptly with your order number and details of the problem. Your statutory rights for faulty or misdescribed goods are separate from the change-of-mind cancellation rights above.